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Complex Service Delivery Processes
A process is a system of activities (together with the associated resources) that takes an input ..
Insights to Performance Excellence 2011-2012
This book helps performance excellence examiners and organization-improvement practitioners to un..
Making Change Work
As organizations strive to remain ahead of the competition, there will inevitably and often come ..
Medical Device Design and Regulation
The intent of this book (MDDR, for short) is to present an introduction to, and overview of, the ..
Office Kaizen
Many business functions have been significantly improved through the use of a variety of quality ..
Out of Another @#&*% Crisis!
In 1982, Dr. W. Edwards Deming wrote Out of the Crisis. At that time, the United States was endur..
Stakeholder-Driven Strategic Planning in Education
No school district becomes excellent without a strategic plan, but many remain mediocre with them..
The Executive Guide to Improvement and Change
There are many techniques and a variety of tools available to improve or change an organization, ..
A Practical Field Guide for ISO 13485
The purpose of this field guide is to assist the reader, step-by-step, in implementing a Quality ..
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