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Business Process Improvement Toolbox, Second Edition
This best-seller is fully revised and updated! Its goal is still to give readers practical insigh..
Complex Service Delivery Processes
A process is a system of activities (together with the associated resources) that takes an input ..
Mapping Work Processes, Second Edition
This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create ..
Office Kaizen
Many business functions have been significantly improved through the use of a variety of quality ..
Process Improvement Using Six Sigma
In order to stay competitive, organizations need to continuously improve their processes. The pur..
Root Cause Analysis and Improvement in the Healthcare Sector
Healthcare organizations and professionals have long needed a straightforward workbook to facilit..
The Logical Thinking Process
A major rewrite of Dettmer's classic Goldratt's Theory of Constraints, this new edition presents ..
The Process Auditing and Techniques Guide, Second Edition
Best-selling author J. P. Russell focuses on the methods and techniques of conducting internal an..
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